Returns, Refunds and Exchanges Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer’s defect. You must return your item within 30 days of your purchase.

  • Please email customerservice@yuenglingsicecream.com or call 855-550-9948 to request a refund or exchange and we will assign you a Return Merchandise Authorization (RMA) number.
  • Mail your returned/Exchange item to:
    Yuengling’s Ice Cream
    Returns/Exchanges – RMA#
    1058 Centre Turnpike
    Orwigsburg, PA 17961
  • Include in your package your packing slip indicating the reason for your return.

Return Exceptions

Merchandise that has been worn, used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling fees that you paid on the order. This fee does not apply if the return or exchange is the result of our mistake.

Exchanges

If your clothing item is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you will have to pay return shipping on the exchanged item.